Privacy Policy

1. Introduction

At Steingass Mechanical Contracting LLC (“Steingass Mechanical Contracting,” “we,” “our,” or “us”), we are deeply committed to safeguarding your privacy. This Privacy Policy outlines our principles and practices regarding the collection, use, disclosure, and protection of your personal information when you engage with our services, interact with our website, or communicate with us in any manner. By using our services or sharing your information with us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect various types of personal information, including but not limited to:

  • Contact Information: This includes your name, email address, phone number, and mailing address. We collect this information to communicate with you effectively.

  • SMS Consent Data: We collect verbal opt-ins from customers who wish to receive SMS notifications (e.g., billing updates, appointment reminders, dispatch updates, and job completion surveys). Customers may opt in during in-person interactions or phone calls initiated by them. Upon initial registration, we collect your phone number and inform you about SMS practices, including potential message and data rates, variable message frequency, and how to text HELP for support or STOP to unsubscribe. Customers are also informed that their number will not be shared with third parties for marketing or promotional purposes. Please refer to this Privacy Policy and our Terms of Service for more details.

  • Employment Information: If you apply for employment or contract services with us, we may collect details related to your work history, qualifications, references, and other information relevant to candidate evaluation.

  • Communication Data: We may collect information about your interactions with us, including emails, chat messages, call logs, and other communications. This helps us respond to inquiries and provide effective customer support.

  • Website Usage Data: When you visit our website, we may collect technical information such as your IP address, browser type, device information, and browsing behavior. This helps us improve our website, enhance user experience, and tailor content to user preferences.

3. How We Use Your Information

We use your personal information for purposes including, but not limited to:

  • Service Delivery: To provide services, fulfill requests, and manage customer interactions to meet your expectations.

  • Communication: To respond to inquiries and deliver excellent support. This includes SMS updates for customers who have opted in (e.g., billing, appointments, dispatches, surveys).

  • Employment Consideration: For applicants, we use provided information to process job applications and conduct employment-related evaluations.

  • Website Enhancement: To improve our website and services based on user behavior and feedback.

  • Legal Compliance: To comply with legal obligations and protect our legal rights, privacy, safety, or property.

4. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Trusted third-party service providers who help us operate our business and deliver services. These providers are contractually obligated to protect your data.

  • Legal Compliance: When required by law, we may disclose information in response to legal processes or to enforce our policies and protect our rights.

  • Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to the new entity. We will notify you via our website or other appropriate channels.

5. Your Choices

You have certain rights and choices regarding your personal data:

  • Access and Correction: You may request access to your personal data and request corrections or deletions when applicable.

  • Opt-Out: You may opt out of receiving marketing communications by following the unsubscribe link in emails. For SMS messages, you can reply STOP to unsubscribe or HELP for assistance.

6. Security

We take reasonable physical, technical, and administrative measures to protect your personal data against unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal obligations. The “Effective Date” will be updated accordingly. We encourage you to review this page periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us:

Steingass Mechanical Contracting, LLC
754 Progress Drive
Medina, Ohio 44256
Phone: 330-725-6090

We are committed to addressing your concerns promptly and respectfully.